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My Order
Our website connects you directly with local farmers, allowing you to order fresh produce and goods. Simply browse our selection, add items to your cart, and proceed to checkout.
At the checkout stage, kindly input essential purchase details, encompassing billing and shipping information. Subsequently, proceed to the PayPal payment gateway, offering the option to seamlessly complete the transaction through either PayPal or Debit/Credit Card.
We understand things can change. Depending on the order status, you may be able to make modifications. Please contact us as soon as possible, and we’ll do our best to accommodate your request.
We take pride in offering a diverse range of high-quality products sourced directly from farms. On our website, you’ll discover a delightful array of fresh vegetables, invigorating beverages, and even artisanal pottery such as farm-fresh eggs. These items are just a glimpse of the variety we provide, all conveniently accessible for you to explore and enjoy.
To view your order history, log in to your account and navigate to the “Order History” or “Orders” section. Here, you can access details of your past orders, including tracking information and order status.
We apologize for any inconvenience. Contact our customer support with your order number and details about the issue. We’ll promptly assist you in resolving the problem, whether it’s a replacement or refund.
We understand that circumstances may change. Contact our customer support as soon as possible with your order number and updated address. We’ll do our best to accommodate your request, but changes are subject to order status and shipping progress.
We apologize for any delays. Check your order tracking for the latest information. If you need further assistance, contact our customer support team, and we’ll investigate the situation and provide updates on your shipment.
Delivery
Once your farm produce order is confirmed, you will receive a confirmation email containing a unique tracking number. Use this number to monitor your order’s journey from the farm to your doorstep. Simply log in to your account on our website and navigate to the “Order History” section for real-time updates on the status of your delivery.
At this time we do not ship regionally however, we are expected to add this service to our portfolio.
The delivery time depends on a few factors. One is the local delivery and the other is the availability of the product. Typically, the delivery takes between 8 – 48 hrs from the farm to the table.
Yes we do offer expedited shipping options for fresh farm products. Our commitment to freshness involves optimizing delivery routes to minimize transit time and ensure the highest quality upon arrival.
We only do deliveries island wide in Barbados. As we work to expanding the business to the regional. Where will help local farmers reach their local customers.Â
Returns
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Payment
We offer a secure online payment gateway on our website. You can pay using major credit/debit cards, and rest assured that your payment information is handled with the highest level of security.
Yes there is a delivery fee involved. $5 – $10 USD Island wide depending on the delivery needs. Standard orÂ
Absolutely. Our website employs state-of-the-art encryption technology to secure your personal and financial information. All transactions, including credit card details, are processed through secure and encrypted connections, ensuring the highest level of safety and privacy for our customers.
At this time, our system supports a single payment method per order. Please choose your preferred payment method during checkout. If you have specific concerns, feel free to reach out to our customer support team for assistance.
No, we do not charge any additional fees based on your chosen payment method. The total amount displayed during checkout is the final amount you will be charged. Keep in mind that some financial institutions may apply their own fees, so it’s advisable to check with your bank or card issuer for details specific to your account.
Yes, for your convenience, our website offers the option to securely save your payment information. This allows for faster checkout in subsequent purchases. Rest assured, your data is encrypted and protected in accordance with stringent security standards.
If your payment is declined, please double-check that the entered payment details are accurate. Ensure that your card is valid and has sufficient funds. If issues persist, contact your bank or financial institution for assistance. Alternatively, you may choose an alternative payment method available during checkout.
We prioritize the security of your payment information. Our website employs robust encryption protocols to safeguard your data during transmission. Additionally, we do not store sensitive payment details on our servers. Your privacy and security are paramount, and we adhere to industry best practices to ensure a safe online shopping experience.
